business manager behavior specification recommendation
1. business travel codes
1. time: please arrange the difference between the 5-8 sunrise and the return of 25-28.
2. check in: please call the marketing department of the company's marketing department on the first day of your first arrival at the regional destination and when you leave the area.
3. notes: please keep your monthly travel tickets and official accommodation invoices in good order to return to the company;
4. communication: please use the local fixed words and marketing manager to communicate with the marketing manager 2-3 times a week during the business trip;
5, log: please get into the habit of good marketing log records, so i can let you will every marketing work planned and timely completion of inspection plan and thoroughly to solve the problem met in the market, promote your business ability step by step;
6, visit: would you please to subdivide customers in your area (10-15) for the key customer, training customer (20-25), potential customers (10-15), eliminated the customer (1-2), so that you can arrange the time to visit customers (customer once a month, the training clients in february, march a potential customers), eliminating the customer (half a year not to deliver goods collection and return of the serious clients) clean once every six months, a plan without a purpose of avoid by all means when visit customers, these in the past, the main should do a good job in reconciliation, query the distribution company products inventory, understand the local market, recommend products, record your cargo plan, pay attention to other life information, etc.
second, check the norms of current conduct
1, check the delivery: please record customer reported to the goods in time, then reported to the company marketing department, marketing department on the same day or the next day to have the goods sent at the same time will send you the delivery information (name and number freight, cargo details, phone) for inspection, please you in your goods supplement the relevant information on record, according to receive the goods before the arrival of the time to visit customers regularly whether all, is to record, no please cooperate with marketing department to track down the state to the goods until customer safe receipt of the goods and make record, on the parameter in time;
2, check contacts: please be sure to make the customer ledger timely, and have the check with the customer and company best with company mr. zhang a month time check the time for unification, the company will provide a month each customer contact detail to you this time, so that with you standing book and records and customer parameter check, check in time, you can first to indicate the state, and then accumulate or now subtract check;
3, check the payment, please as soon as possible according to the regulations of the company's payment for goods customers, timely collection and as much as possible and let the customer directly to remit payment to the company account, can consult the customer to plan the way of record and check in time, on time parameter.
third, other codes of conduct
1. return goods: strictly follow the company's return policy to require customers to correct the customers' blind shipment and the attitude of irresponsible delivery, thus achieving the purpose of reducing and controlling returns;
2, document: please when you visit each customer seriously according to the requirement of the company in customer questionnaire > collect related detailed information, is advantageous for the company to establish detailed customer profiles, can be used as a company's sales work and guide you you to segment on the basis of regional customers. |
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